Frequently Asked Questions
Featured F.A.Qs
Artwork
Can I put a logo or emblem on my apparel?
Artwork
Can I replace the team name on the front with a team logo?
Artwork
Special Note On Blank Customization
Artwork
Order Note
Bulk Ordering Program
Can I get a bulk order quotation?
Discount
Do you have bulk pricing?
Discount
Where can I find Fansidea Coupons?
General Questions
How can I place an order?
General Questions
Can I buy blank jerseys (No Name/Number)?
Orders
How to track the status of my order?
Payment Information
What forms of payment do you accept?
Shipping & Production
How long is the delivery time?
ArtworkBulk Ordering ProgramDiscountGeneral QuestionsOrdersOther QuestionsPayment InformationPrivacy & SecurityReturn & CancellationShipping & ProductionSizes
Artwork
How do I upload a logo?
Can I put a logo or emblem on my apparel?
Can I replace the team name on the front with a team logo?
Can I add the logo other than the sleeves, chest, and back neck?
Can I use another font, not the default font on your website?
Can I get a free mockup?
How does logo outline work?
Could I order two different logos in one batch of jerseys or uniforms?
Special Note On Blank Customization
Order Note
Special reminder for the logo
My logo doesn’t look how I expected – how can I fix it?
Will my custom item look exactly like the product mock-up?
Need Future Design?
Design Confidentiality & Copyright Protection
How is custom information positioned on jerseys?
Bulk Ordering Program
Can I get a bulk order quotation?
Discount
Can I get a discount?
Do you have bulk pricing?
Where can I find Fansidea Coupons?
General Questions
How do I find the custom jerseys I want to buy?
How can I place an order?
How do I make my favorite custom jerseys that I didn’t find online?
Are the garments good quality?
What is your minimum order quantity?
Why haven’t I received any emails or replies after placing my order?
Can I buy blank jerseys (No Name/Number)?
Is the Blank Jersey you ordered a customized product?
How can we resolve the wrinkles in the leather sleeves caused by shipping?
How to maintain and clean leather sleeves？
Orders
How to track the status of my order?
Can I modify my order?
Never received my package, what do I do? What do I do if my order is lost?
Missing items within my package, what do I do?
Custom Product Disclaimer
Color Disclaimer
Other Questions
Pricing Disclaimer
Problems You May Encounter
How can I trust your company?
Are there any hidden fees?
How can I ensure that I’m purchasing from the official Fansidea store and not a fraudulent site?
Toll Free Service
Payment Information
What forms of payment do you accept?
Why do you charge my card more than the price of your product?
What should I do if I made a payment twice by mistake?
I only bought one jersey, but why there are two items in the order information?
Note On Re-delivery
I got a message that my order was marked by the Fraud Filter. What does this mean and what do I do?
Special Payment Link
Privacy & Security
Is my privacy protected?
Is my transaction secure?
Return & Cancellation
What is your cancellation policy?
What is your return policy?
How long does it take to have my money refunded back to me?
What do I do if I receive a faulty item?
Can I Return a Blank Product That I’ve Processed for Resale?
Shipping & Production
What is your shipping policy?
How long is the production time?
How long is the delivery time?
Can you ship outside the contiguous U.S.?
Can I change the shipping address on my order?
Note for taxes.
Special note regarding covid-19 and shipping
Why do you have to wait longer than usual?
Order Status Data
Why did my order ship in multiple boxes?
Note On Damaged or Defective Items
What should I expect regarding shipping and delivery during the Holiday Season?
What are the criteria for determining an abnormal package delivery status?
Sizes
How do I find the right size?
Note on Custom Goalie Jersey
Note On Soccer Uniform Set
Note On Oversize
Big & Tall Sizes
Your Satisfaction Is Our Priority
Many questions regarding placing an order can be answered by reading the information shown below. If you can’t find the answer to your question, you can send us an e-mail at [email protected] and our team will be in touch within 24 hours!